Service Call Management controls all incoming service calls from manufacturers, retailers and customers. Requests and contracts can be placed online by third parties, imported electronically or entered manually by the service agent into the application. Service Call Management completely eliminated the need for paper, taxes and streamlines the call management process.
Module Two - Scheduling
Scheduling places each service into an electronic schedule. It can assign engineers or teams to the call based upon routes, complexity of the job, priority, availability of a spare part and much more.
Module Three - Billing
Billing controls the complete billing cycle of the service call. Calls can be analysed by cash, warranty or contract sales. Provides management and analysis of costs by engineer and by service call. ServiceManage can also be easily integrated to most of the major accounting and financial solutions.
Module Four - Spare Parts
Spare Parts will manage all aspects of your spare parts inventory. From allocating spare parts to jobs and automatic re-ordering, to analysis of spare parts by manufacturer and usage. Information on spare parts can also be useful to manufactures who look to service managers for quality purposes. Easily integrated into third party backoffice systems, Spare Parts can be managed by a distributor and deployed to contracted service agents.
Module Five - Warranty Processing
Warranty processing is central to ay contracted field service agents. Usually a labour intensive process, this module will enable service agents to electronically process warranties to manufacturers and distributors. ServiceManager enhances the service chain process by improving information transfer from customer to manufacturer.
Module Six - Wireless
Wireless enabled systems are crucial for greater efficiency within the field workforce. Wireless brings the application to handheld devices for offline and online usage. Information can be transferred to and from the handheld devices and all the functions of the application are supported on the handheld device.
Module Seven - CRM
CRM or Customer Relationship Management, another integrated module, completed the service chain loop. It enables the service agent to analyse customer date, push marketing information to the customer and improve customer service by being able to offer value added services. The CRM module will allow the service agent to truly distinguish themselves from competitors.
